ChatGPT Recommends Our Competitors to Our Prospects. We Need to Fix This Now
You asked ChatGPT to recommend the best tool in your category. Your competitors showed up. You didn't. Your stomach dropped.
This isn't a hypothetical. From my experience working with 50+ B2B SaaS companies, this is the moment that triggers urgent action. Because every prospect who asks that same question before visiting your website might never visit your website at all.
The good news: this is fixable. The bad news: it's not fast. Let me show you exactly what's happening and how to close the gap.
TL;DR
- ChatGPT recommends brands it has high confidence in. Your competitors built more "entity authority."
- This isn't about content optimization. It's about trust signals accumulated over time.
- You can close the gap in 3-6 months with focused execution (faster for Perplexity/AI Overviews).
- Start with diagnostics, then foundation fixes, then authority building.
First: Understand the Damage
Before you can fix this, you need to know how bad it is. Run the diagnostic below to quantify your competitive gap.
Why They Win and You Don't
ChatGPT doesn't have favorites. It has confidence levels. When asked for recommendations, it suggests brands it's confident about based on signal density.
Your competitor didn't "optimize for ChatGPT." They accumulated authority signals over years. PR coverage. Backlinks from respected sites. Consistent branding. Strong review presence. It all compounds into what I call "entity authority."
Your competitor's head start is real. They've been accumulating authority signals for months or years. You can close the gap, but it requires sustained effort over 3-6 months. Anyone promising faster results for ChatGPT visibility is overselling. (Perplexity and AI Overviews respond faster, in 2-8 weeks.)
The Fix: Three-Phase Response
You can't erase their head start overnight. But with focused execution and budget, you can close the gap faster than you think.
Quick Wins: This Week
While you're building long-term authority, capture these quick wins immediately:
Compare [Your Company] vs [Competitor] for [use case].
What do you know about each? Why would you
recommend one over the other? What information
would change your recommendation?The Niche Flanking Strategy
Here's a counterintuitive approach: don't try to beat them head-on for broad category queries. Flank them.
You probably can't win "best SIEM tool" tomorrow. But you might win "best SIEM for fintech startups" in weeks.
Instead of competing head-on for broad category queries, identify niches where you have genuine differentiation. Win there first, then expand.
| Hard to Win | Winnable Niche | Difficulty | Timeline |
|---|---|---|---|
| Best SIEM tool | Best SIEM for fintech startups | Medium | 4-6 weeks |
| Best CRM software | Best CRM for real estate teams | Low | 2-4 weeks |
| Best project management | Best PM tool for remote dev teams | Medium | 4-6 weeks |
| Best API security | Best API security for GraphQL | Low | 2-4 weeks |
| Best observability platform | Best observability for Kubernetes | Medium | 4-8 weeks |
Build AI-Ready Infrastructure
Beyond content and authority, your technical foundation matters. Make sure AI systems can actually find and understand you. This infrastructure stack gives AI crawlers exactly what they need:
Most SaaS companies have a basic XML sitemap. Few have llms.txt for AI context, and even fewer have structured their content to help AI understand not just what pages exist, but why they should recommend them. This infrastructure gap is often the difference between appearing in AI responses and being invisible.
Your competitor has a head start. They accumulated authority signals while you focused on other things. That's not wrong, it's just a different priority.
The gap is closeable. With budget and focused execution, you can make significant progress in 90 days. You'll see Perplexity and AI Overview wins first. ChatGPT takes longer (60-180 days).
Start today. Every day you wait, they're accumulating more signals. The gap gets wider. Fix entity consistency this week, launch authority building this month.
Frequently Asked Questions

Yuval Halevi
Helping SaaS companies and developer tools get cited in AI answers since before it was called "GEO." 10+ years in B2B SEO, 50+ cybersecurity and SaaS tools clients.